One of the nation’s largest mortgage lenders just suffered a massive security breach that allowed hackers to gain access to the personal information of millions of customers.
In a filing with the Maine Attorney General’s office, home loan company Mr. Cooper reveals that bad actors stole sensitive information from 14,690,284 Americans during a cyberattack in late October.
Mr. Cooper says that between October 30 and November 1, an unauthorized party gained access to the company’s systems and plundered files containing the names, addresses, phone numbers, social security numbers, dates of birth and bank account numbers of current and former customers.
In response, Mr Cooper says it is taking steps to further strengthen the security of its network to prevent similar incidents in the future. The company also says it is monitoring the dark web to see if the hackers have shared or published the stolen data.
To help customers deal with the potential impact of the data breach, Mr. Cooper says it is offering all its current and former customers identity protection services, including credit monitoring, for two years, according to a U.S. Securities and Exchange (SEC) filing.
Says Mr. Cooper CEO Jay Bray:
“We take our role as your mortgage lender very seriously and nothing is more important to us than maintaining your trust. I want you to know how sorry I am for any concerns or frustrations this may have caused. Making your homeownership experience as smooth as possible is our top priority, and we intend to make this right for you.”
Mr. Cooper, formerly known as Nationstar Mortgage, is a Dallas-based non-bank home servicer with 4.1 million customers nationwide.
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