JPMorgan Chase is reportedly refusing to refund a customer who says she alerted the bank to suspicious activity — and then watched scammers drain her account over the course of three days.
Houston resident Cindy Little says she recently received a text message from Chase informing her that an “unknown” person has been added as a Zelle recipient, NBC affiliate news station KPRC reports.
Little says she immediately contacted the bank and discovered that $1,000 had already been stolen from her account. Chase “acknowledged the fraud” and refunded the money.
But a month later, Little received another text message saying she had approved a transaction with another person she doesn’t know.
Little says she immediately contacted Chase and reported the fraud, begging the bank to freeze her account to no avail.
“Over the next three days, the scammers managed to continuously hack into Cindy’s Zelle account, stealing a total of $7,900.
Even more shocking, these transactions occurred after Cindy had already reported the fraudulent activity.”
Little filed a police report and contacted the FBI and FTC, but Chase says she “orchestrated the scam herself.”
Chase has not released a statement in response to the KPRC report, but media pressure may force a new look at what happened.
“In her quest for justice, Cindy caught the attention of KPRC 2’s Bill Spencer.
With his help, Cindy’s case was brought to the attention of Chase officials for further investigation.
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