Banking giant JPMorgan Chase is reportedly refusing to reinstate a customer after thousands of dollars flowed out of her account in a slick banking fraud.
Betsy Rich, a Colorado resident, says she received a text message last month asking her to authorize a $1,700 transaction from her JPMorgan Chase account, ABC affiliate news station KMGH reports.
After abruptly declining the suspicious transaction, she says she received a call from someone whose phone number matched the customer service number on her Chase debit card. Rich says the person knew her account number, address and balance and told her someone was trying to withdraw money from her account.
Rich says she was using a different phone to contact Chase at the time.
“It was very urgent and he said it was going on while we were talking. So I immediately picked up the other phone and called Chase Fraud. It was a 20 minute wait. Their live chat was also unavailable. And our branch was not open.”
While on hold at Chase, Rich says the scammer convinced her to change her PIN, telling her she could lose more money if she didn’t take action. Shortly after she changed her PIN, $10,700 was debited from her Chase account.
After the debacle, Rich says she received a letter from Chase saying her fraud claim had been denied.
“It says, ‘We are denying your claim because we have determined that the disputed items were authorized.’ No they were not!”
Although her claim was denied, Chase refunded $1,700 in wire transfers.
KMGH contacted Chase for more information about the case. The banking giant responded with a statement warning its customers not to give away their PINs.
“Beware of new contacts asking you for codes, access to your device, or to send them or yourself money to prevent fraudulent activity… Chase, other banks, law enforcement agencies, and technology companies will not ask you to do this, but scammers will to do that.”
Despite being immediately notified of the fraudulent incident, Chase decided to only partially refund Rich in the amount of $1,700.
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