A customer at a US bank says $9,100 was mysteriously withdrawn from his account even after he notified the lender of suspicious activity.
Military veteran Roberto Rangel says USAA then refused to refund his bill — demanding he pay a $2,800 negative balance caused by the theft, Fox affiliate news channel KABB reports.
Rangel reportedly sold some of his valuables to pay off the balance and maintain his credit score.
After the theft, which occurred in December, Rangel says he spent months contacting USAA to get his retirement savings back, but to no avail.
“I am a 100% disabled veteran. I just can’t get up and go to work… I spent a lot of time trying to get them to give me an answer.
It’s very stressful. You get to the point where you don’t know what to do anymore.”
Rangel’s final step was to contact local news media.
After KABB’s news team contacted the bank about Rangel’s case, the lender took another look, returned the money and issued a statement.
“Sometimes we conclude based on the facts that we should stick to our initial findings. If we determine that an error has been made, we will strive to resolve the issue for our members.”
KABB says it has spoken to more than a dozen people with similar stories about USAA. The San Antonio-based lender has more than $2.569 billion in assets and more than 13 million members.
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