A woman who discovered tens of thousands of dollars were missing from her Wells Fargo account says the financial giant is failing to protect its customers.
The victim, who asked to remain anonymous to protect her identity, says thieves looted more than $81,000 from her account through wire transfers, FOX News Memphis reports.
The woman says she only had money withdrawn from her account three times after opening it five years ago.
She says the incident happened in November, but she noticed the theft months later because she had received no alert or notification of suspicious activity from Wells Fargo.
“I couldn’t believe this was happening to me. I didn’t expect anything to come off that bill. I immediately called the bank…
I would like them to refund or refund my money.”
The victim says Wells Fargo told her the money had been transferred to a Citibank account under her name and Social Security number. But she says she never opened a Citi account and was not warned by the banking giant that someone used her personally identifiable information to open one.
She says she worries she may not see a cent of her money after both Wells Fargo and Citi told her they would not pay back the looted money. She also says Wells Fargo is blaming her for not taking immediate action.
“[They’re] They said, ‘If you had told us within two hours, we could have stopped that transaction,’ and they didn’t even send a warning.”
The victim says she doesn’t know how her information became public because she only shared her name, Social Security number and bank account with two potential lenders in September when she bought a house, and with the city where she lives for bills.
With no recourse, the woman now says she is withdrawing all her money from her Wells Fargo account.
“I’m changing banks. I will never trust a bank that doesn’t care about its customers.”
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