An Ohio family says a single phone call led to thousands of dollars being withdrawn from their JPMorgan Chase bank account — and Chase says they’re to blame.
The Kalista family says they recently received a call from what was reportedly Chase, notifying them of suspicious activity, News 5 Cleveland reports.
Michelle Kalista says the person on the other line sounded legitimate and somehow knew a lot of her personal information, including her transaction history.
“I never thought I would be a victim of fraud just because I know better… How did they even get into my account? How did they know my transactions? And how could they transfer money? None of these questions have yet been answered.”
The person told Michelle that someone was trying to transfer money to Florida.
Meanwhile, her husband Mike Chase called only to confirm that there was a real emergency, and the bank confirmed that fraud attempts were indeed taking place.
However, confirming the fraud with Chase employees was apparently not enough to prevent the scammer from accessing the Kalistas’ money on the phone.
Mike says there were two failed attempts to transfer money from their bank account, at which point Chase should have frozen the money. However, that didn’t happen and $22,000 disappeared on the third attempt.
Michelle says,
“I mean, it was panic, and then it was tears, and then I was made… I mean, I’m literally emotionally exhausted at this point.”
Chase says the multibillion-dollar bank determined after an investigation that the Kalistas “consented or (they) received benefit” from the transactions, and will not reimburse the family.
Chase contacted the local news outlet and said that “this type of scam is heartbreaking,” but also confirmed his “decision to deny (Michelle’s) claim for compromising her account.”
Similar scams appear to be on the rise in the US.
A Memphis woman recently discovered $81,000 missing from her Wells Fargo account and fears she won’t get a single cent back.
And 70-year-old Houston resident Jewse Danials also says Chase is not taking responsibility after her account was stripped of $4,500 by cyber thieves.
Two other Wells Fargo customers say the bank is “rolling their eyes” after $83,000 goes missing and refusing to refund.
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